If you do not find your answer here, please contact support at
support@learningbridges.com
Hardware and Software Configuration
Course Work
Email & Contacts
Hardware and Software Configuration
What are the system requirements?
The Learning Bridges® system will work on both Windows and Mac computers. System
requirements are shown below.
|
|
Windows
|
Mac
|
|
Operating System
|
Windows XP, Windows Vista or Windows 7
|
Mac OS X
|
|
Software
|
Microsoft Office 2000
|
Microsoft Office 2000 or iWork
|
|
Web Browser
|
Internet Explorer 8.0
Safari 5.0
Chrome 10
FireFox 4.0
|
Safari 5.0
Chrome 10
FireFox 4.0
|
|
Required Plugins
|
QuickTime 7.0
Shockwave 11.0
Adobe Reader 10.0
Javascript/Cookies Enabled
|
|
Computer/Processor
|
233 MHz processor or higher
|
|
Memory
|
32 MB RAM minimum
|
|
Display
|
1024 x 768 or higher-resolution
|
|
Peripherals
|
Internet connection
Mouse or other pointing device
|
How do I verify that my computer meets the system requirements?
Each time you log into the Learning Bridges website your computer is automatically
checked for all the required components. If you do not have a required component
you will be presented with a message and a link to install the free software.
Course Work
What is the policy regarding late enrollment?
You may enroll in a course anytime within the first two weeks of the start date.
Since the courses are self-paced most students find late enrollment presents no
problems.
What is the policy regarding dropping a class?
A course may be dropped only through the end of the second week of class. Upon the
beginning of week 3, you will no longer be able to drop the course and there will
be no refund. You will remain enrolled in the class for the duration of the course
and will have full access to the course, should you decide to complete it.
What is the policy regarding extension of time to complete a course?
Please notify your Instructor immediately if extreme unforeseen circumstances will
compel you to need additional time to complete the course. The Instructor may use
his or her discretion when considering a one-time extension of up to 10-days beyond
the final class date. The reason for the request, along with the student’s progress
and participation to that point, will be taken into consideration.
If I have concerns regarding my Instructor, who should I contact?
If you have a question or concern about your Instructor, please contact our Director
of Online Learning at instructionaldirector@learningbridges.com
What is the easiest way to move to the next section?
To assure that you work through the course sequentially, we strongly suggest that
you use the "Next Section" and "Previous Section" buttons at the bottom of each
page. Clicking on "Next Section" will automatically take you to the next part of
the lesson. Clicking "Previous Section" will move you back to the prior part of
the lesson. NOTE: While it is possible to use the index on the left side of the
page to selectively jump around in the course, the "Previous Section" and "Next
Section" buttons at the bottom of each section reduce the chances that you will
miss a section.
Can I edit my submission in the Conference Center?
You may edit your submission, however, you are not able to delete it. You can edit
it by clicking on the "Edit" button to the left of your submission.
What does this symbol mean?
This symbol and accompanying text written in red will call your attention to the
modifications to close the gap in achievement for diverse learners (e.g., students
of poverty, culturally diverse students, and English language learners).
When will my Instructor post my grade?
Instructors have 5 days after the last day of class to post grades on the Learning
Bridges website.
If you have taken a course for graduate credit, CSUB will mail your grade sheet
to you at the end of the graduate quarter.
How can I get my Proficiency or CEU Certificate?
Proficiency and CEU Certificates are available online as soon as the Instructor
has posted the grades. To view your previous courses and CEUs, log in and then click
on the "View Previous Courses" link in the upper-right hand corner. Next to each
course are the links to download and print your certificates.
If you took the course for graduate credit you will see a link for a Proficiency
Certificate.
If you did not take the course for graduate credit you will see a link for a Proficiency
Certificate as well as link for a CEU Certificate.
I took the course for graduate credit. When will I receive my grade?
Your grade sheet will be mailed to you at the end of the graduate quarter. For directions
on how to obtain your official transcript, log in and then click on the "Request
Transcript" link on the left hand side.
Email & Contacts
How can I contact my Instructor?
You are able to talk to your instructor through the Message Center within your course.
All communications in the message center are private between you and your instructor.
How do I reset my password?
If you have forgotten your password, click on the Forgot Password link under the
Login button on the Login
page to request a password reset email.
I need help. How do I contact support?
Please contact support@learningbridges.com
with all questions regarding computer and software configuration. Please include:
- Your name, course, and Instructor’s name
- Whether you are using a PC or a Mac.
- Whether you are using Microsoft Office or AppleWorks. Be sure to include the version.
- What web browser are you using? (i.e., Internet Explorer, Firefox, etc.) Be sure
to include the version.
- What is the URL (address) of the page you are on?
- What did you click to get there?
- Provide as much detailed information as you can, i.e., what lesson and page were
you working on, what you expected to happen and what actually happened.
